![]() Their customer service team works to provide timely answers and solutions. LaserShip aims to quickly solve tracking and delivery challenges. Messages on social media like Twitter, Facebook, and LinkedIn.Reach out to customer support email and phone contacts.Submit inquiries through tracking for specialized team assistance.Helpful resources on their Contact page for tracking, delivery, and info.If you need assistance tracking a package or resolving delivery issues, LaserShip’s customer service has several options: This allows faster access than redelivery attempts.Retrieve your package over the counter during facility hours.Bring a photo ID and tracking number to verify your identity.Use tracking to see if it is held at a local LaserShip depot.Picking Up LaserShip Packagesįor urgent deliveries, failed attempts, or redirected packages, you may need to retrieve your parcels from LaserShip facilities directly. Expect at least 1 business day to process address changes before your package ships to the new location. This prevents unauthorized redirection attempts. Once the retailer verifies and updates the address, the change will automatically flow through to LaserShip. For security reasons, address changes must be approved and processed by the seller. If you need to redirect your LaserShip package to a different address, contact the retailer. With proactive tracking and communication, you can work with LaserShip to successfully receive your deliveries. For immediate reattempts, you may need to pick up from a LaserShip facility.This will notify the driver of access issues to retry delivery.Add delivery instructions like gate codes through LaserShip’s tracking tools.Verify your shipping address is correct on the retailer’s website.There are ways to get your package back in transit: If LaserShip marks your shipment as “attempted” or cannot complete delivery, don’t worry. The retailer can contact LaserShip to determine the issue and next steps. ![]()
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